Contact Info

Address: Via alla Ruenia 37/43
64027 Sant’Omero (TE) – Italy
Call: +39 086181241
Email: info@dexibell.com

F.A.Q.

The update process is very demanding from transfer speed point of view.
We know that it doesn’t work well with some memory stick models, even if the same memory stick works correctly for other operations.

USB memory sticks world is very complicated and “variegated”.
There’s a lot of different models and sometimes very strange things happen, like, for instance, that newer models work worse than older models.

We had problems, for instance, with Kingston DT G3 series, while the previous Kingston DT R3.0 G2 works perfectly.
Another model that works well is SanDisk Ultra USB 3.0.

The format requested for USB memory stick is FAT32.

What we can suggest is to try with other memory sticks that you have available or one of above suggested mod

The Serial Number is in the adhesive label situated under the keyboard. It is a number like 000xxxxx.

Dexibell provides free additional sounds in the “My Dexibell” (Download) section of Dexibell website. These sounds are in proprietary Dexibell format (.dxs).

Dexibell instruments can load also sounds in SoundFont format (.sf2). There are many websites providing .sf2 sounds, free of charge or for a fee.

Please remind that if you are using a software version earlier than 4.01, you have to put the additional sounds in a subdirectory of your USB memory named “\Sound”.

We removed this constrain from Ver. 4.01 on, so, if this is the problem, we suggest you to update your instrument to the latest software version and try again.

Some of the sounds available on our website require an updated software version.

Please update the instrument to the latest software version and try again.

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