FAQ & Video FAQ
Dozens of short videos answering the most common questions about the key features of VIVO digital piano
FAQ
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I downloaded the update file, un-zipped it and put the resulting three .bin files into the root directory of a USB memory, but when I put the USB memory into the instrument and turn it on, it turns on as usual and the system is not updated. What can I do to update the system software?
The update process is very demanding from transfer speed point of view.
We know that it doesn’t work well with some memory stick models, even if the same memory stick works correctly for other operations.USB memory sticks world is very complicated and “variegated”.
There’s a lot of different models and sometimes very strange things happen, like, for instance, that newer models work worse than older models.We had problems, for instance, with Kingston DT G3 series, while the previous Kingston DT R3.0 G2 works perfectly.
Another model that works well is SanDisk Ultra USB 3.0.The format requested for USB memory stick is FAT32.
What we can suggest is to try with other memory sticks that you have available or one of above suggested mod
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Where can I find the Serial Number of my instrument?
The Serial Number is in the adhesive label situated under the keyboard. It is a number like 000xxxxx.
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Where can I find additional sounds for my instrument?
Dexibell provides free additional sounds in the “My Dexibell” (Download) section of Dexibell website. These sounds are in proprietary Dexibell format (.dxs).
Dexibell instruments can load also sounds in SoundFont format (.sf2). There are many websites providing .sf2 sounds, free of charge or for a fee.
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I downloaded additional sounds from dexibell.com and I put them in a USB memory, but when I go to Sound Library->Add->USB, no file is listed.
Please remind that if you are using a software version earlier than 4.01, you have to put the additional sounds in a subdirectory of your USB memory named “\Sound”.
We removed this constrain from Ver. 4.01 on, so, if this is the problem, we suggest you to update your instrument to the latest software version and try again.
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I loaded some Dexibell sounds and although the instrument shows them as loaded, they make no sound, either from the USB drive or the internal memory.
Some of the sounds available on our website require an updated software version.
Please update the instrument to the latest software version and try again.
Video FAQ
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I downloaded a Sound Library from Dexibell website, but I wasn’t able to import the sounds in the instrument. Could you please explain how to do it?
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I tried to import the additional sounds downloaded from Dexibell website but I get a “Space not available!” error message. What can I do?
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How can I backup an internal sound to restore it in the future after deleting it?
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Is it possible to restore the original sound set of the instrument after deleting some of the internal sounds and loading some additional libraries?
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I would like to load many additional sounds, but the memory size is not enough to do this.
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How can I combine two sounds together and balance their levels?
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How can I have main sound and accompaniment sounds at the same time on the keyboard?
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I would like to have more than 2 sounds layered. How can I do it?
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How can I modify the level of the sounds and the effects in real time while playing?
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Why there are so few Electric Piano sounds?
Because you can use the on board effects to create your own variations in real time and save your preferred ones into Memories.
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Is it possible to modify the internal sounds?
Dexibell T2L Edit function provides sound edit capabilities specific for each type of sound, so that you can modify the sounds according to your need or taste and save the modified sounds into Memories.
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What can I do to prevent my saved sounds and settings from being lost?
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What are the Dexibell “Platinum” sounds and how can I use them?
Platinum sounds are tones having a superior and uncompromised sound quality that Dexibell developed to improve the already high quality of its sounds. You can import the Platinum sounds using the Sound Library function, provided that you make room for them into wave memory, deleting some of the internal sounds.
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Some sounds are poor in low frequency response or not bright enough with my speakers. What can I do?
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How can I record what I play? Can I play over my recording? Can I overdub the recording?
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I have to play together with a soloist that has his instrument tuned at 442 Hz. What can I do to match the tuning?
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I don’t like so much the keyboard response to velocity. What can I do to adjust it?
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I heard that Vivo S1 has a Virtual Damper function. How does it work and how can I set it?
Virtual Damper simulates the presence of a damper pedal even if you don’t have it connected.
When it is active, an hold on note works as a “sustain on” message and all played notes are sustained, until all the pressed keys are released. -
How can I select Memories via MIDI?
Memories have their own MIDI channel and settings. You can check them into Menu->MIDI->Reception/Transmission->Memory.
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How can I control sound parameters in real time while playing?
There’s plenty of real-time controllers on board. Please check the video to see how to manage them.
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Can I modify multi-effects parameters?
Yes. You can adjust a lot of parameters for each multi-effect and save sounds with modified effects into Memories. Check the video to see some examples.
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What are T2L parameters?
T2L (True to Life) parameters give dedicated controls allowing to modify specific characteristics of each sound. See in the videos how they can affect sounds like Acoustic and Electric Pianos.
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What are the Platinum sounds?
Platinum Sound Libraries are providing no-compromise top-quality versions of Dexibell sounds.
The Platinum sounds are going over the already high quality level of Dexibell tones to give the maximum realism and closeness to the original acoustic instruments.
You can check by yourself in the videos what we are talking about. -
My instrument is out of tune when playing together with acoustic instruments having tuning different from A = 440 Hz, like happens with some historical instruments. What can I do?
The Master Tune parameter allows you to finely adjust the tuning of your Dexibell instrument and align the intonation in a wide range around the standard A = 440 Hz.
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How can I safely save the settings of my instrument?
The Backup function allows you to save on USB memory all the settings of your instrument with a single command.
Backup files can be used to restore settings that you may have accidentally modified or to save different global configurations of your instrument and recall them at will or to port your settings into another Dexibell instrument unit, provided that it is your same model. -
How can I adjust my output sound to the amplification system I'm connected to without modifying every sound I'm playing?
Master EQ is the answer to your request. It allows you to equalize the global instrument output to compensate lack in some frequency ranges or specific resonances in the amplification system or in the ambient acoustic response of the environment in which you are playing.
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Can I play together with a previously recorded audio? Can I record what I'm playing?
You can connect an external audio source via Bluetooth or using the Audio In socket, listen it through your instrument and play together with it, if you want.
The internal Audio Recorder function allows you to record on USB memory what you are playing on the instrument. You can also make new recordings playing on top of a previously recorded song (overdub) and/or mix your real-time playing with an external audio source connected to the instrument.